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..:: Notification System UNITEL ::.. |
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Article created: 21-12-2008 16:04
(admin), modified:
30-08-2009 16:54 (admin)
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Traffic counter: 532
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Tags: mysql, php, programming,
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Don't let school interfere with your education. (Mark Twain)
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Notofication System UNITEL has been created by me for replacing old ticket system. The UNITEL company, during the time I was working for them, was giving IT services for others companies (outsorceing). My notification system has been created for receiving and servicing notification ticket from other companies.
Main insist after consultation with leaders I have done for:
- easy rebuilding in the future;
- maximum flexibilities;
- maximum configurabliting from managing panel but without programmer ingerention;
- simplicity but maximum functionality.
Anyway, the system gives posibilities from end user level (person sending notification ticket):
- creating ticket;
- sending confirmation about notification (email, database);
- creating ticket number;
- sending information for customer, which technicians will get ticket and theirs phone numbers and emails;
- customer can add additional information for the ticket about problems;
- customer (and administrator as well) can close the notofication when problem is resolved;
- customer can reopen closed ticket when problem is appeared again.
From technician level system lets:
- receiving information through emails about new notification;
- reveiving information about new notofication by SMS (!!!);
- access to customer's datas;
- receiving informations about priority level;
- giving posibilities for asking customers for additional informations about the problem;
- closing and reopening tickets.
Ticket table
Opened notification
The system works till today. So long time of system living is owed because administration panel lets configure a lot of features without any ingerentions into the source of program.
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Tags: mysql, php, programming,
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Pawel (Paul) Rozenek - official website
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